Privacy policy

 

Privacy Policy

Last updated: October 16, 2025

SURPLUS RESEARCH operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). SURPLUS RESEARCH is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details (name, address, billing address, shipping address, phone number, and email address).

  • Financial information (credit/debit card details, payment confirmation, and other payment details).

  • Account information (username, password, preferences).

  • Transaction information (items viewed, purchased, returned, exchanged).

  • Communications with us (emails, messages, or customer inquiries).

  • Device and usage information (browser, IP, and site interaction).

How We Use Your Personal Information

We use your personal information to:

  • Provide, tailor, and improve our Services;

  • Process your payments and fulfill your orders;

  • Send marketing or promotional communications (if opted in);

  • Ensure security, prevent fraud, and comply with applicable laws;

  • Communicate with you and offer customer support.

How We Disclose Personal Information

We may share your personal information with:

  • Shopify and vendors who perform services on our behalf;

  • Marketing partners for advertising and promotional purposes;

  • Affiliates and service providers;

  • Legal or government authorities as required by law;

  • In the event of a business transfer (e.g., merger or acquisition).

Relationship with Shopify

Our Services are hosted by Shopify. Information you submit to our store is shared with Shopify to provide secure transactions and improve the shopping experience. To learn more about Shopify’s data practices, visit the Shopify Privacy Policy or the Shopify Privacy Portal.

Third-Party Websites and Links

We may link to other websites or platforms not operated by us. We are not responsible for the privacy or security of such sites. Please review the privacy policies of any third-party sites you visit.

Children’s Data

Our Services are not intended for children under the age of majority. We do not knowingly collect or sell personal information from minors under 16 years old.

Security and Retention

While no system is 100% secure, we take reasonable precautions to protect your data. We retain information only as long as necessary to provide our Services, comply with laws, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data;

  • Request data portability;

  • Opt-out of targeted advertising or data sharing;

  • Manage marketing communication preferences.

For EU/UK residents, you may also object to processing or withdraw consent where applicable.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence, including in the United States or Hong Kong, under appropriate data transfer safeguards.

Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted here with an updated “Last updated” date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, please contact us at:
Email: info@surplus-research.com
Address: 65 Wong Chuk Hang Road, Factory C 1/F, Kowloon, HK